RUDOLF STEINER SCHOOL TRUST (MANAWATU)/ MATARIKI KINDERGARTEN

COMPLAINTS POLICY

A trustee who receives a complaint should acknowledge and record receipt of the complaint immediately, and confer with an available fellow trustee (or trustees).

 

Each complaint will be treated individually and appropriately, depending on the issue raised. A response will be made within seven days.

 

Should the complainant be dissatisfied, informal mediation will be arranged within 28 days, the complainant being able to bring support to such a meeting.

 

If this too is unsuccessful, the matter may be referred to the sponsor school or the Federation of Waldorf Schools in New Zealand for further mediation or help.

 

Reviewed November 2015

Ratified March 2016 

© 2014 by Matariki Rudolf Steiner School Trust